[Management and Organizational Studies 2181A/B] - Midterm Exam Guide - Ultimate 25 pages long Study Guide!

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Hayden Woodley

Document Summary

Stress: defined as psychological response to demands that possess certain stakes for the person and that tax or exceed the persons capacity or resources. Stressors: the demands that cause people to experience stress the (cid:374)egati(cid:448)e (cid:272)o(cid:374)se(cid:395)ue(cid:374)(cid:272)es that o(cid:272)(cid:272)u(cid:396) (cid:449)he(cid:374) de(cid:373)a(cid:374)ds ta(cid:454) o(cid:396) e(cid:454)(cid:272)eed a pe(cid:396)so(cid:374)"s (cid:272)apa(cid:272)it(cid:455) or resources are called strains. People differ in terms of how they perceive and evaluate stressors and the way they cope with them. Transactional theory of stress: explains how stressors are perceived and appraised, as well as how people respond to those perceptions and appraisals. When people first encounter stressors, the process of primary appraisal is triggered job demands that tend not be appraised as stressful are called benign job demands. Eg. having to deal with equipment breakdowns or unhappy customers is not likely to be perceived by most employees as having implications that are personally beneficial.