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Midterm

Management and Organizational Studies 2181A/B Midterm: MOS 2181 – Exam 2 Part 1


Department
Management and Organizational Studies
Course Code
MOS 2181A/B
Professor
Sarah Ross
Study Guide
Midterm

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MOS 2181 Exam 2 Part 1
Personality, Cultural Values & Ability
Personality
- The structures and propensities inside a person that explain his or her characteristic
patterns of thought, emotion, and behaviour
- Reflects what people are like
- Creates your social reputation
- Don’t change very easily over time – only a bit with adult learning experiences
- A collection of multiple traits:
o Recurring trends in people’s responses to their environment
o Examples: responsible, easy going, police, etc.
o There are 1710 traits to describe personality most are part of the big 5
The Big 5 Taxonomy
Conscientiousness
Agreeableness
Neuroticism
Openness
Extraversion
Means
Dependable
Organized
Reliable
Ambitious
Hardworking
Persevering
Kind
Cooperative
Sympathetic
Helpful
Courteous
Warm
Nervous
Moody
Emotion
Insecure
Jealous
Unamusable
Curious
Imaginative
Creative
Complex
Refined
Sophisticated
Talkative
Sociable
Passionate
Assertive
Bold
Dominant
Not
Careless
Sloppy
Inefficient
Negligent
Lazy
Irresponsible
Critical
Antagonistic
Callous
Selfish
Rude
Cold
Calm
Steady
Relaxed
Secure
Contended
Unimaginative
Conventional
Simple
Unrealistic
Traditional
Quiet
Shy
Inhibited
Bashful
Reserved
Submissive

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Conscientiousness
- Being dependable, organized, reliable, ambitious, hard-working and persevering
- Beneficial in all jobs
- Holds the biggest influence on job performance (most important)
- Prioritizes accomplishment striving:
o Accomplishment Striving: A strong desire to accomplish task-related goals as a
means of expressing one’s personality
- High desire to finish tasks, channel a high proportion to their efforts towards those tasks
and work harder/longer on task assignments
- RESEARCH STUDY
o Conscientious people set higher sales goals and are more committed to meeting
them
o Conscientious people are more organized and more ambitious
o Childhood conscientiousness is strongly correlated with ratings of career success
o Childhood conscientiousness is negatively correlated with mortality
o Conscientious people are less likely to abuse drugs, more likely to take
preventative steps to remain healthy and less likely to engage in risky behaviours
Agreeableness
- Being kind, cooperative, sympathetic, helpful
- Focused on “getting along” not “getting ahead”
- Not related to performance across all jobs
- Prioritizes communion striving:
o Communion Striving: A strong desire to obtain acceptance in personal
relationships as a mean of expressing one’s personality
o Not beneficial in all jobs
Example: A manager should prioritize the effectiveness of the unit, not
getting along with everyone
Example: A service provider with customer contact needs to have high
agreeableness
- RESEARCH STUDY
o High agreeableness = better customer service skills
o High agreeableness = less likely to swear talk in ways that develop personal
relationships with others
o High agreeableness = spend less time at home more out in public places

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Neuroticism
- Being nervous, moody, emotion, insecure, jealous, and unstable
- Referred to as emotional stability
- Second most important for job performance
- Very few jobs that seek neurotic employees
- Tend to be high in negative affectivity
o Negative Affectivity: A dispositional tendency to experience unpleasant moods
- Lower levels of job satisfaction
- Genetic
- More likely to consider experiences stressful bad at coping with stressors
- Responsible for Type A Behaviour patterns
- Hold an external locus of control
o External = events that occur are due to luck, chance or fait
o Internal = events that occur are dictated by own behaviours
- RESEARCH STUDY
o Internal locus of control = higher levels of job satisfaction / job performance,
better overall health, likes social support
Openness to Experience
- Being curious, imaginative, creative, complex refined and sophisticated
- Not related to performance across all jobs
- Tend to excel in training due to curiosity
- Good at identifying when the old way of doing things is no longer effective
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