Management and Organizational Studies 2181A/B Study Guide - Final Guide: Job Performance, Customer Service, Performance Management

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

Organizational culture: the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviours of its employees. How you describe your organization: considers the types of people there, the atmosphere on a regular day, the facility you work in, how you feel people are treated, how success is defined in your organization, etc. Includes: observable artifacts, espoused values, basic underlying assumptions. Some components are easily observable and others are less obvious to outsiders / newcomers. Observable artifacts: aspe(cid:272)ts of a(cid:374) orga(cid:374)izatio(cid:374)"s (cid:272)ulture that e(cid:373)plo(cid:455)ees a(cid:374)d outsiders can easily see or talk about. The signals employees get that show how they should act everyday. Primary means of transmitting a(cid:374) orga(cid:374)izatio(cid:374)"s (cid:272)ulture to its (cid:449)orkfor(cid:272)e. Easy to recognize (cid:271)ut it does(cid:374)"t (cid:373)ea(cid:374) that people auto(cid:373)ati(cid:272)all(cid:455) parti(cid:272)ipate. Espoused values: the beliefs, philosophies, and norms that a company explicitly states. E(cid:454)a(cid:373)ples: (cid:272)o(cid:373)pa(cid:374)(cid:455)"s (cid:448)isio(cid:374)s, (cid:373)issio(cid:374) state(cid:373)e(cid:374)ts, a(cid:374)(cid:374)ual reports, (cid:448)er(cid:271)al state(cid:373)e(cid:374)ts made to employees by managers, etc.