Management and Organizational Studies 2181A/B Study Guide - Final Guide: Organizational Citizenship Behavior, Job Satisfaction, Organizational Commitment

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Chapter 4 values, attitudes, and work behavior. Values: a broad tendency to prefer certain states of affairs over others. Do not predict behavior in certain situations very well: six categories of values: People choose occupations that correspond to their values. Attitude: a fairly stable evaluative tendency to respond consistently to some specific object, situation, person, or category of people. Job satisfaction: a collection of attitudes that workers have about their jobs: facet satisfaction: liking/disliking certain facets of the job, overall satisfaction: overall indicator of a person"s attitude to their job. Job descriptive index (jdi): popular measure of job satisfaction. Questionnaire design around five facets of satisfaction: what determines job satisfaction, discrepancy theory: job satisfaction stems from the discrepancy between the job outcomes wanted and the outcomes that are perceived to be obtained, fairness: Procedural fairness: fairness that occurs when the process used to determine work outcomes is seen as reasonable.

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