Management and Organizational Studies 2181A/B Study Guide - Final Guide: Organizational Citizenship Behavior, Job Satisfaction, Organizational Commitment

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coffeesnake198

16 Nov 2011

School

Western University

Department

Management and Organizational Studies

Course

Management and Organizational Studies 2181A/B

Professor

Victoria Digby

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Document Summary

Chapter 4 values, attitudes, and work behavior. Values: a broad tendency to prefer certain states of affairs over others. Do not predict behavior in certain situations very well: six categories of values: People choose occupations that correspond to their values. Attitude: a fairly stable evaluative tendency to respond consistently to some specific object, situation, person, or category of people. Job satisfaction: a collection of attitudes that workers have about their jobs: facet satisfaction: liking/disliking certain facets of the job, overall satisfaction: overall indicator of a person"s attitude to their job. Job descriptive index (jdi): popular measure of job satisfaction. Questionnaire design around five facets of satisfaction: what determines job satisfaction, discrepancy theory: job satisfaction stems from the discrepancy between the job outcomes wanted and the outcomes that are perceived to be obtained, fairness: Procedural fairness: fairness that occurs when the process used to determine work outcomes is seen as reasonable.

Related Questions

2. An aspirational group is one which a) A person belongs to, including fraternities and social clubs b) A person wishes to be a member of or identified with c) A person wishes to maintain a distance from because of differences in values or behaviours d) A person knows he/she can never really fit into because of basic cultural differences

Which of the following statements about cultural differences in the workplace is most accurate?

A. The best way to deal with cultural differences in the workplace is to treat everyone the same way

B. Cultural differences were once a major problem, but television, telecommunications, e-mail, and the Internet have brought people closer together and greatly reduced cultural differences

C. Managers must be very aware of cultural differences and recognize that different employee may respond best to different management and motivational styles

D. Only firms that hire a lot of foreign-born workers are likely to have problems dealing with cultural differences. Workers born in the United States tend to have a common set of values and attitudes, regardless of age or social background