Management and Organizational Studies 2181A/B Study Guide - Final Guide: Tacit Knowledge, Reinforcement, Explicit Knowledge
16 Dec 2015
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Document Summary
52 multiple choice: learning & decision-making: 10 questions, communication: 7 questions, team characteristics & processes: 11 questions, power, leadership, etc. : 13 questions: organizational structure, culture, and change: 11 questions. 5 short answer questions: learning & decision-making: 1 question, communication: 1 question, team characteristics & processes: 1 question, power, leadership, etc. Learning - relatively permanent change in an employee"s knowledge or skill that results from experience: explicit vs. tacit knowledge. Explicit knowledge knowledge that is easily communicated and available to everyone. General information, always conscious and accessible information, can be learned through books. Tacit knowledge knowledge that employees an only learn through experience articulate to others. Typical job or situation-specific, very difficult to: operant conditioning - we learn by observing the link between our voluntary behaviour and the consequences that follow it (manager set goals) Consequence results that occur after behaviour: there are four consequences to modify employee behaviour (rewards) Positive reinforcement positive outcome follows a desired behaviour.
