Management and Organizational Studies 3330A/B Study Guide - Total Quality Management, Quality Management, Technical Standard

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3330A/B
• Professor: Rick Burjaw

Document Summary

Quality control: obtain management support, choose spc leader, select process for pilot study, provide spc training, construct control charts. 2: iso, jit, management philosophy, continual improvement, cost of quality, zero defects. 1980s to present: tqm, organization focus, customer driven quality, more choices and info, higher expectations, affordable quality. Deming: deming wheel, 14 point quality management philosophy, promoted quality management in japan, japeneese so hapy with his work they created deming prize given to firms that demonstrate outstanding quality, stressed that a majority of problems came from processes and systems that management had control over. Other tools: computer simulation, part standardization, supplier qualification, design experiments, measure system analysis. Baldridge award: created by law in 1987: manufacturing, small business, education, health care, customer focus, process management, leadership, hr, strategic planning, information and analysis, business results, application, initial screening, in depth examination, given to no more than two companies in each category.