Psychology 2060 Study Guide - Final Guide: Descriptive Knowledge, Mental Models, Metacognition
5 Mar 2014
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Performance appraisal: assessing the criteria: judgmental data, subjective ratings of peoples performance (e. g. supervisor ratings, production data, sales or production (e. g. number of cars made, personnel data, absenteeism and accidents. It"s only an error if we"re rating inaccurately. Absolute rating systems: graphic rating scale simple, short scale (1-5), people are asked to rate one part of performance. Not very good: critical incidents rating good, poor or average behaviour. (waiter example, behaviorally anchored rating take a numerical scale and apply a rating to it, behavioral observation scales rating the frequency that behaviour occur. Supervisors, peers, self, customer (mystery shopper) can all. Gps, video surveillance, computer monitoring: generally looks at production (your sales, production, assessing objective production data) Rater motivation raters are capable of rating but don"t want to rate correctly. Tendency to rate people with more leniency than their scores would suggest. Learning storing information and using that information to solve a problem.
