BU111 Study Guide - Midterm Guide: Shopify, Voice Of The Customer, Human Resources
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BU111 Full Course Notes
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Human resources and employee commitment is key to implement good business practices. Quality products and services --------> meeting customer needs------> achieving financial performance. Attracts new customers by meeting customer needs and achieving financial performance. Encouraging innovation and creativity------> gaining employee commitment----> gaining a distinct competitive advantage. Making something unique, train employees so they want to work, produce innovative product. Example: shopify employees submit ideas for projects they want to work on, not restricted to shopify"s operations. Employees can see others" ideas and work in teams to implement them. Work solely on those projects during hack days, and the best are presented at the end. Good ideas are incorporated into the company"s offering. Employees get bragging rights, and free travel to another office. What happens if you don"t focus on them. Long term will be negatively affected which will affect other critical success factors. Consistency & alignment needed for the strategy to be a) possible and b) successful.
