BU208 Study Guide - Centrality, Scapegoating, Absenteeism
Document Summary
Stressors: environment event/ conditions that have potential to induce stress- causes. Stress: psychological reaction making people tense/ feel anxious when they feel when unable to copy with demands. Stress reactions: behavioural psychological and physiological consequences of stress (may be passive with no control) People"s believe on what factors control their behaviours (internals vs externals) Internals- more likely to confront stressors directly. Externals- believe in fate, prone to short term anxiety reduction strategies: type a behaviour pattern. Aggressive and ambitious, hostility, time-urgency, competitiveness, tend to work longer hours, more conflicting work demands, repressed anger, distrust of others. Strong need to control heir work environment more likely to feel stress: negative affectivity. See the world in a negative light, more pessimistic, more stressed out. Stressors in organizational life: executive/managerial stressors people who have to make org. decisions and direct work. Role overload- too many tasks to do but too little time (few signpost showing that a task is complete and relaxation is allowed)
