BU208 Study Guide - Final Guide: Formal Language, Reverse Chronology, Chorology

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8 Dec 2013
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Successful communication is when we consider results we want; adopt our message to meet the needs of our audience. business communication : effective and efficient way to advance their day to day tasks involved in business dealings. Oral communication : medium: face to face, telephone. Style: language, eye contact, facial expression body language. Managerial positions : required to write memos and emails; must work productivity in groups. Trades people and technicians: will write incident reports and instructions. Junior engineers: are required to manage projects and write reports. Takes more time to read and interpret. Effective messages meet 5 criteria : clear, concise, comprehensive, complete, correct. Primary: decides whether to accept or act on the message. Secondary: comments on the message or implements recommedations. Gatekeeper: has the power to stop the message. Watchdog: has power and may base actions on the message. Things to consider after analyzing an audience

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