BU208 Study Guide - Final Guide: Request For Proposal, Formal Language, Convenience Sampling
Document Summary
Week 9 - module: 7, 8, 9, 11. Negative or bad news messages contain information that costs the reader: We must carefully plan and present how the bad news is delivered. To have the reader read, understand, and accept the messages. To assure readers that they have been taken seriously. To assure readers that your decision is fair and reasonable. If the readers were in your shoes, they would make the same decisions. Requests that may seem bothersome, insulting, or intrusive. How you organize your message depends on the audience: Propose a solution when you report a problem. Ask for their input in dealing with negative situations. How you organize your message depends on the audience - module 8. The format: buffer, reason or explanation, negative messages, alternative or compromise, goodwill closing. Common types of buffers: good news, facts and chronologies of events, references to enclosures, thanks, statement of principle.
