BU398 Midterm: BU-398-Midterm
Document Summary
Scientific management assumes that decisions about organizations and job design should be based on precise, scientific study of individual situations (technical core) Managers developed precise, standard procedures for doing each job, selecting workers and training, gave incentives: getting organized. Administrative principles looked at the design and functioning of the organization as a whole. Ex: unity of direction, unity of command, etc. Hawthorne studies showed that positive treatment of employees improved their motivation and productivity. Laid the groundwork for treatment of workers, leadership, motivation and human resources management. Defined as: social entities, goal directed, designed as deliberately structured and coordinated activity systems, linked to the external environment. Ex: family, prison, hospital, air canada, etc. An organization exists when people interact with one another to perform essential functions that help attain goals: it cannot exist without interacting with customers, suppliers, competitors and other elements of the external environment (many form mutual advantages)
