Attention iWRITE users: It is recommended that you print a hard copy of
this exam (which includes a case study) before proceeding
SCHOOL OF ADMINISTRATIVE STUDIES
Sections A, B, E & H ONLY
INTRODUCTION TO ADMINISTRATIVE STUDIES
COURSE DIRECTOR: Dr. JULIA RICHARDSON
1. This exam is worth 50% of the final grade.
2. It is an open-book, 2.5 hour exam.
3. This exam contains two parts. Part 1 is a case study with three questions (total
60 marks). Part 2 has two essay questions (total 30 marks) (overall
4. Write or print clearly using pen only in the booklet(s) provided.
5. Upon completion students must submit all exam booklet(s) and
this question booklet. On the booklet(s), print: your name, student
number, instructor’s name, and the number of booklets used.
6. No electronic aids/dictionaries/computers are permitted 1
PART I (60 marks total)
CASE: A MESSAGE FROM TOMMY HILFIGER….
OUR BUSINESS PRACTICES
We are designers and marketers; our expertise lies in the design, merchandising, marketing and selling
of products. As such, and like most global companies, we do not manufacture our products ourselves:
we do not own or operate any garment factories. We contract with hundreds of factories throughout the
world to produce our goods.
Tommy Hilfiger’s expectations of the factories that make its products are summarized in our Code of
Conduct, a set of strict labor standards evaluated by a worldwide Monitoring Program.
Code of Conduct
Tommy Hilfiger’s products are made in more than 45 countries in the world, and in hundreds of
factories. We are committed to seeking compliance with our Code of Conduct, which reflects
internationally recognized fair labor standards. We maintain programs and procedures to assure
appropriate working conditions and procedures where our goods are reproduced.
Tommy Hilfiger’s Code of Conduct outlines Tommy Hilfiger’s expectations concerning the conditions
under which its products should be made. The Code of Conduct, which was formalized in 1997, has
been printed in more than 35 languages to date and is required to be posted in factories authorized to
make Tommy Hilfiger products.
Specific sections are devoted to forced-labor and child-labor:
“Forced Labor: Tommy Hilfiger will not purchase products or components thereof from suppliers that
used forced labor, prison labor, indentured labor or exploited bonded labor, or permit their suppliers to
“Child Labor: Tommy Hilfiger will not purchase p