ADMS 2400 Study Guide - Final Guide: Punctuated Equilibrium, Safety Culture, Chaos 2

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: all

Document Summary

Affects our everyday behavior; every job implies that has something is in stake, so employers and customers must trust. The following dimensions of trust can influence trustworthiness: Trust propensity: a general expectation that another can be relied upon (gullible) Shaped by early childhood experiences (nature and nurture) Propensity could include past experiences, knowledge, cultural values, how we ve been raised etc. High trust can lead to being vulnerable, low trust can lead to suspicion and people may not trust you in return. Trust affects job performance and organizational commitment (since trusting increases the likelihood of an emotional bond developing) Benefits task performance and ability to focus + increases ocb and icb. Putting yourself at risk for another person (trust people to make fair decisions and to treat you fairly) Willingness to be vulnerable to an authority based on positive expectations. Trustor [one that is trusting] trusts trustee [the person who is being trusted]