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ADMS 2400 Final.docx

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Administrative Studies
ADMS 2400
Paul Favaro

ADMS 2400 Final CH 7 : TJ Trust (Willingness to think authorities have good intentions) – 3 types 1. Disposition-Based (you trust through own personality) • Trust Propensity (1, trust no one or 10, faith in humanity). 2. Cognition-Based (Trust off track record) • Judged by Trust Worthiness (Benevolence – wants good for employee,Ability – skills in an expert area, Integrity – values and principles are acceptable). 3. Affect-Based (I trust you because I like you) *All 3 are over time withA last.* Justice (Behavioural evidence that authority is trustworthy) – 3 Types 1. Distributive (Fairness of decision making outcomes, according to norms). 2. Procedural (Fairness of the process of the decision making through; voice, representativeness, correctness accuracy, consistency, non-bias (human rights). 3. Interpersonal (propriety (being rude), respect. 4. Informational (Getting all accurate info w/out any left out parts or gaps) CH 8 Learning Methods of Learning – 2 types 1. Reinforcement (Operant conditioning process; AntecedentBehaviour Contingencies of Reinforcement – 4, Schedule of Reinforcement) OperantC= Consequences following behaviour. • OCP ;Antecedent (Condition that is on employee/manager sets specific and difficult goals) Behaviour (Employee follows structure by manager/Employee meets recognized goals)  Contingencies of Reinforcement (A Pos Rein. = Pos Outcome from Pos Behav B Neg Rein = Doing something to avoid punishment. C Punishment D Extinction) • Schedules of Reinforcemen(A Continuous rein is after every behaviour B Fixed Interval is timed C Variable Interval, random periods D Fixed Ratio, specific number you have to reach E Variable Ratio, maybe you get paycheque) 2. Observation (Social Learning Theory – Learn by observing. Behavioural Model) • Behavioural Model (Attention Process – focus on specific behaviour  Retention P – remember with no help  Production P – Have skills to reproduce  Reinforcement – what happened when you produced) Decision Making Methods of Decision Making – 2 types 1. Programmed Decisions (Automatic decisions from knowledge & use of intuition “gut feeling”) 2. Non-Programmed Decisions (Decisions for new, complex problems for staff) • Rational Decision Making Model(Identify ProblemMake list of AlternativesEvaluate each atlSelect best outcome) *If you skip this, you’re a satisfice(d), going with very first alternative. Problems of Decision Making – 2 types 1. Faulty Perceptions (Selective perception, projection bias, social identity theory = I am 4 groups in one, stereotypes, heuristics = making decisions more easily, availability bias – judgements based on easily recalled info) 2. FaultyAttributions (internally or externally caused), Fundamental attribution error (judging with internal causes), self-serving bias (blame your problems on external, success on internal). • Attribution Process(A Consensus – anyone else late today, B Distinctiveness – Is Joe late to his personal appointments as well, C Consistency – Has Joe been late many times). CH 9: Personality Big 5 Taxonomy - 5 Traits of Personality 1. Extraversion (talkative, bold) – Status strived (MoneyVsHappiness) 2. Conscientiousness (Dependable, organized, hardworking) – Accomplish strived 3. Agreeable (Kind, helpful) – Communion strived (Getting along, not ahead) 4. Neuroticism (Being nervous, moody, jealous, unstable) 5. Openness to experience (Creativeness, imaginative) Culture Culture Values – 5 types (Hofsteed’s bullshock) 1. Individualism collectivism (loosely knit framework  individualism. Tight social framework  collectiveness). 2. Power distance (Evenly spread out power) 3. UncertaintyAvoidance (Tolerate-ive or threatened by ambiguous situations) 4. Mas-Fem Differences (Value of stereotypes) 5. Short Term vs Long Term Orientation (Short past and present values. Longfuture orientation. *Ethnocentrism – One who views his/her culture values as “right” and others and “wrong”. Ability Overall Ability - 3 Types 1. Cognitive Ability (Knowledge in problem solving, verbal ability, quantitative, reasoning, spatial – knowing your place, perceptual – to understand, general mental) – Best one 2. Emotional Ability (Emotional intelligence; A Self awareness, B Other awareness, C Emotion regulation) 3. Physical Ability (Strength, stamina, flexibility, coordination, psychomotor – manipulate and control objects, sensory – hearing, vision) CH 10 Teams Team Characteristics Model – 3 Parts 1. Types of Teams (Work, management, parallel – different professions into one job, project, action – emergency surgeons, firefighters, virtual). 2. Task Interdependence (Types of dependencies for outputs) • Comprehensive (Most communication required, 1,2,3,4 are interconnected closely) • Reciprocal(everyone talks to themselves but it’s like an assembly line) • Sequential(1234output) • Pooled(1,2,3,4 just dump into the output station) 3. Team Composition (Different Characteristics) • Member roles, personalities, abilities, team diversity, team size • Team diversity– Surface level diversity (race, gender, age), Deep-level diversity (Values, degree) Process Process Gain/Loss Model – 3 Parts 1. Taskwork Process – Activates related to accom
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