ADMS 2600 – HR MGMT
Ch 1,2, 4-7 - NO CH 3
Knowledge workers: workers whose responsibilities extend beyond the physical
execution of work to include planning decision-making and problem-solving.
Human resources information system HR I S: A computerized system that
provides current and accurate data for purposes of control and decision-making.
HR I S has become a potent weapon for lowering administrative costs, increasing
productivity, speeding up response time and improving decision-making and
services to managers and employees. The most obvious impact has been
operational such as automating routine activities, alleviating administrative
burdens, reducing costs and improving productivity internal to the HR function
Reactive change: change that occurs after external forces have already affected
performance. For example Steve Jobs stepped in and saved Apple amid crisis.
Proactive change: change initiated to take advantage of targeted opportunities.
Change initiated by managers to take advantage of target take opportunities
especially in fast-changing industries in which followers are not successful.
Human capital: describes economic value of employees knowledge skills and
Total quality management TQM. A set of principles and practices whose core
ideas include understanding customer needs, doing things right the first time, and
striving for continuous improvement. Developed in the mid 1940s by Dr. W
Edwards Deming after studying Japanese companies regarding following world
war two. TQM revolution in North America began in the mid 1980s led by
companies such as Motorola, xerox and Ford.
Six Sigma: the process used to translate customer needs into a set of optimal
tasks that are performed in concert with one another. Motorola GE Dow chemical
and Honeywell have adopted a more systematic approach to In true six Sigma
environment radiation from standard is reduced to only 3.4 defects per million
quality called six Sigma which includes major changes in management
philosophy and HR programs. It catches mistakes before they happen. HR
programs are so essential to programs such as six Sigma is that they help
balance two opposing forces. Like human resources information system TQM
has helped HR departments progress from a focus on functional activities to
Reengineering fundamental rethinking and radical redesign of business
processes to achieve dramatic improvements and cost quality service and speed.
It requires managers to start over from scratch in rethinking how work should be
done, how technology and people should interact and how entire organizations ADMS 2600 – HR MGMT
should be structured.
Downsizing is the plant elimination of jobs for example when LL Bean saw that
sales had fallen the company undertook a number of efforts to identify what it's
called smart cost reductions. Downsizing is no longer seen as a short-term fix
when times are tough it has now become a tool continually used by companies to
adjust to changes in technology globalization and the firms business direction.
Outsourcing simply means hiring someone outside the company to perform
business processes that could be done within a firm. Companies hire accounting
firms to take care of financial services, advertising firms to handle promotions,
software firms to develop data processing system and law firms to handle legal
Offshore he also called global sort sourcing involves shifting work to overseas
locations on this half of 500 senior finance and HR leaders surveyed saw their
firms are either off shoring or are considering off shoring in the next three years,
according to a study by Hewitt Associates.
As an alternative to downsizing outsourcing and off shoring many companies
especially small ones have decided to sign employee leasing agreements with
professional employer organization's PEOs. Employee leasing means the
process of dismissing employees who are then hired by a leasing company
which handles all HR related activities and contracting with that company to
Managing diversity being aware of characteristics, team please one also
managing employees as individuals managing diversity means being a cutie
aware of characteristics common to employees while also managing his
employees as individuals it means not just tolerating or accommodating all
source of differences but supporting, nurturing and utilizing these defenses to the
Business mastery in this requires an understanding of its economic and financial
capabilities so that they can become a key member of the team of business
managers in order to develop the firm strategic direction. it also requires that HR
professionals develop skills at external relations books on their customers.
H our mastery HR professionals are the organizations this behavioral science
experts.HR professionals should develop expert knowledge in the areas of
staffing, development, appraisals, voice, team buildings, and communication.
Change mastery.HR professionals have to be able to manage change process
so that their friends is HR activities are effectively marched with the business
needs to their organizations. this involves interpersonal and problem solving
skills, as well as innovativeness and creativity. ADMS 2600 – HR MGMT
Personal credibility: like other management professionals, HR professionals must
establish personal credibility in the eyes of the internal and external customers.
Chapter 2: strategic planning: procedures for making decisions about the
organization's long-term goals and strict strategies. The plans especially focus on
how the organization will position itself to its competitors in order to ensure its
long-term survival, create value, and grow.
Human resources planning HRP: the process of anticipating and providing for
the movement of people into, within, and out of an organization.
Strategic human resources Management SHRM: The pattern of human
resources department and activities that enable an organization to achieve its
Mission: the basic purpose of the organization as well as its scope of operations.
Strategic vision: a statement about where the company is going and what it can
become in the future; clarifies the long-term direction of the company and it's true
Linking strategic planning and human resources: mission, vision, and values -
external analysis - internal analysis - strategy formulation - strategy
implementation - evaluation.