ADMS 3440 Study Guide - Final Guide: Conflict Management, Quality Circle, Mental Model

• School: York University
• Department: Administrative Studies
• Course: ADMS 3440
• Professor: Ping Peng

Document Summary

Vision: a mental model of an ideal future state. 5 characteristics: a picture, a change, values, a map, a challenge. Communicate the vision by adapting the vision to audience, highlight values of the vision by emphasizing how vision presents ideals worth pursuing. Visio(cid:374) (cid:272)a(cid:374)"t (cid:271)e too de(cid:373)a(cid:374)di(cid:374)g/too (cid:271)ig of a (cid:272)ha(cid:374)ge or else it will (cid:271)e reje(cid:272)ted, motivational and inspiring language must be used when articulating vision. Visions require effort, leaders must serve as role models, goals must be smart. Setting the tone: providing structure, clarifying norms, build cohesiveness, promote standards of excellence. How a leader can influence performance & promote standards of excellence: require results, review results, reward results. Expectancy theory: people more motivated when they can perform work, effort into task leads to expected outcome, and they value outcome. Types of teams: functional teams, cross-functional teams, leadership teams, self-directed teams, virtual teams, quality circles, task force. Tu(cid:272)k(cid:373)a(cid:374)"s 5 stages: forming, storming, norming, performing, adjourning.