ADMS 4481 Final: Study Guide

• School: York University
• Department: Administrative Studies
• Course: ADMS 4481
• Professor: Chris Chapman

Document Summary

Individuals face challenges between complex organization requirements and personal and family life. Information society: environment in which more jobs create, process or distribute information than directly produce good. Conceptual age: environment in which inventive, empathic, big picture capabilities are required for the most fulfilling jobs. We are moving from an information society to a conceptual age. We are connected around the clock as work and personal time merge for many. Organizational excellence: ability of people to work together and utilize technology for the creative solving of increasingly complex problems. Communication competency: composed of knowledge, sensitivity, skills and values. Communication competency involves our personal willingness and ability to communicate so that our meaning are understood and we understand the meaning of others. Process understanding: cognitive ability to understanding dynamics of the communication event. Interpersonal sensitivity: ability to perceive feelings and meanings. Communication skills: ability to develop and interpret message strategies in situations.