ADMS 1000 Study Guide - Quiz Guide: Fair Trade Coffee, Job Performance, Henri Fayol

• School: York University
• Department: Administrative Studies
• Course: ADMS 1000
• Professor: Natalie Guriel

Document Summary

Case: kicking horse coffee: discuss in detail which elements of the behavioural school are being applied at the kicking. Hawthorne effect : special attention paid to employees increased productivity, social factors had a greater impact on productivity than actual working conditions, managing involves social interaction. People interact in an environment that is not bureacratic or autocratic. Coordination: managers must coordinate and harmonize group efforts, managers must be closely involved with subordinates in the daily conduct of their work. Self-management: workers should self-manage themselves by making decisions about how they perform their work tasks. Collaboration: managers and workers should view themselves as collaborators or partners. Managers create a fun and stress-free work environment. Eg fun day: kayaking, skiing and holiday celebration. Managers use an informal + flexible approach to managing. Employees who work with custmers the most are able to share ideas with. Managers have to set up a meeting to ask about employees" ideas.