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ADMS 2400 Study Guide - Final Guide: Human Relations Movement, Organizational Commitment, Job Satisfaction

Administrative Studies
Course Code
ADMS 2400
Sabrina Deutsch Salamon
Study Guide

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Chapter 1 What is organizational behavior?
The best V.S. The worst co-worker. Understanding why the worst co-worker acts the way they do,
enables us to interact with such employees more effectively. Ultimately, making our work more
pleasant. Without understanding why employees act a certain way, it is difficult to find a way to change
their attitudes and behaviors at work
Organizational Behavior (OB): Field of study devoted to understanding, explaining, and ultimately
improving attitudes and behaviors of individuals and groups in organizations.
Example: Explore the relationship between learning and job performance.
Human Resource Management: Field of study that focuses on the applications of OB theories and
principles in organizations.
Example: Examine the best ways to structure training programs and promote employee learning.
Strategic Management: Field of study devoted to exploring the product choices and industry
characteristics that affect an organization’s profitability.
Example: Examine the relationship between firm diversification (when a firm expands into a new
product segment) and firm profitability.
The Role of Management Theory:
Scientific Management: Using scientific methods to design optimal and efficient work processes and
Example: Study how to optimize performance of any task. (Brick layers)
Bureaucracy: An organizational form that emphasizes the control and coordination of its members
through a strict chain of command, formal rules and procedures, high specialization, and centralized
decision making.
A) Division of labor with a high level of technical specialization
B) Strict chain of command (authority hierarchy) where every member reported to someone at a
higher level in the organization
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