ADMS 2400 Study Guide - Final Guide: Organizational Communication, Fiedler Contingency Model, Problem Solving

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Group 2 or more people with a common relationship e. g. co-workers, people meeting for. Team small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable. Not all groups are teams but all teams are groups. Teams typically outperform individuals when the tasks being done require multiple skills and experience. Types of teams: problem solving teams: made up of 5-12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency and the work environment. Roles: a set of expected behavior patterns of a person in a given position in a social unit. Role expectations: how others believe a person should act in a given situation. Role conflict: a situation in which an individual is confronted by divergent role expectations. Role ambiguity: a person is unclear about his or her role.

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