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ADMS 2511 Study Guide - Final Guide: Accounts Payable, E-Commerce Payment System, Viral Marketing

Administrative Studies
Course Code
ADMS 2511
Ken Cudeck
Study Guide

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2511 Practice Final Examination Answer Guide – Effective March 12, 2014 – P. 1
Question 1 (Braxford)
A. You work as a manager for Condominium Corporation No. 123. Your
condominium building has about 300 units. Your employer would like your
assistance in deciding whether to purchase BAS’s property management
accounting software.
Describe three (3) criteria that you would use to assess whether your employer should
purchase this software. (3 marks, 11 minutes) Chapter 11, Table 11.3, p. 327
1) Functionality: Assess whether the software does what the organization requires.
2) Cost/financial terms: Obtain the cost of the software, upgrades, and maintenance
3) Upgrade policy and cost: Obtain the vendor’s policy for upgrading the software
and the associated the overall cost.
4) Vendor’s reputation: Do a search on the internet to look for comments on
reputation and note the hours that they are availability for help.
5) Vendor success stories: Look for these on the vendor web site and elsewhere (e.g.
in technical magazines or trade journals). Determine availability of customer
6) System flexibility: Determine whether there are additional modules available, or
whether changes to the software can be made; determine effect of such changes on
upgrade policy.
7) Ease of internet interface: Obtain documentation about types and ease of use of
internet access and interface (e.g. details about whether condominium unit owners
could determine the status of their accounts vi a the internet)
8) Documentation: Obtain a list of what is available and assess the quality.
9) Necessary hardware and networking resources: Identify the minimum hardware
requirements needed to run the software and assess the impact on the existing
network (i.e. whether hardware will need to be upgraded)
10) Required training. Find out what is provided by vendor and at what cost.
11) Security: Find out how passwords are established and how granular that is (i.e.
what functions can be restricted).
12) Learning (speed of) for developers and users: Consider the length of the training
courses and whether they are adequate.
13) Quality of graphical presentation: Find out whether reports can be summarized
into graphs and assess the quality of the resulting reports.
14) Data handling capabilities: Find out whether will it handle multiple sources, and
whether there are any limitations on volumes.
15) Nature of system-required hardware: Determine the operating system required and
whether the condominium corporation needs to upgrade.
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2511 Practice Final Examination Answer Guide – Effective March 12, 2014 – P. 2
B. For each of the following data analysis techniques, describe the technique and
provide an example of how BMI could use it. (4 marks, 14 minutes) Chapter 10,
p. 292-293
Note that multiple examples are possible. Examples should illustrate the technique that
has been described.
Describe the technique (1/2 mark each) Provide an example of how BMI could use
it (1/2 mark each)
Sensitivity analysis
-Is the study of the impact that changes in
one or more parts of a decision-making
model have on other parts or
-examine the impact that changes in input
variables have on output variables.
-consider the impact on overall profits of
increasing wages by 1%
-consider the impact on sales growth if
prices were increased by 10%
-consider the impact on production if
quality control standards were increased by
What-if analysis
-Predicts the impact of change in
assumptions or input on the solution or
output variable.
-interactively assesses the impact of a
-look at the effect on total wages if benefits
were changed in different ways
-recalculate total cost of sales for a product
if the packaging were changed (e.g.
changing the cover design)
Goal-seeking analysis
-Is a backward solution approach. It finds
the value of inputs necessary if a specified
level of output is to be reached.
-what sales price is required to achieve a
certain profit overall, e.g. $50 million?
-what level of benefits can be given to
employees and yet contain employee wage
increases to below 3%?
(Digital) dashboards
-Provide rapid and easy access to timely
information and direct access to
management reports.
-They include drill-down, critical success
factors, KPI (key performance indicators),
status access, trend analysis, and exception
-Provide the ability to look at regional sales
or costs (e.g. for a province or department
group) and then to drill down and
-obtain cost by property or
-revenue per property
-Show reports in either a columnar or
graphical format (where appropriate)
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2511 Practice Final Examination Answer Guide – Effective March 12, 2014 – P. 3
C. Provide two examples of how BMI would use an extranet. (2 marks, 8 minutes)
Ch. 9, p. 268-269
1) To connect to all companies providing maintenance to all buildings and properties by
allowing BMI to send repair requests, purchase orders, and payments to supplier
2) Connect with BAS regarding financial information such as income and expenses.
3) Connect with tenants in building regarding invoicing, payment receipt, and various
types of communication such as complaints, service requests, etc.
D. Describe three examples of customer-touching applications that BMI could use. (3
marks, 11 minutes) Chapter 9, Figure 9.2, p. 252 and p. 252-257
1) Customer searching application to enable them to find a specific property and offer
rent comparison of different properties.
2) Technical and other information and services regarding building availability and hours
of use, technical services companies servicing the building, and specific announcements
regarding the building.
3) Customized products and services: Property owners could choose from a variety of
available services schedules, providers, types of products used. They could view various
reports/account statements online.
4) Personalized web pages: Property owners could access maintenance and other reports
of their choice and timing, order non-scheduled maintenance or repair services online.
5) FAQs to answer common questions regarding a property such as maintenance contacts,
what to do in an emergency, etc. (or for tenants)
6) Automated response and email messaging service to handle customer service requests,
complaints, disseminate information, send alerts, answer enquiries, conduct
correspondence, and gather customer feedback.
7) Loyalty programs: BMI could offer incentives (eg. discounts) for customers yo use
online services, FAQs etc. (as above), then use the data to better understand and market
popular services. E.g. for owners with multiple properties
E. Explain three (3) different roles or purposes of transaction processing systems at
BMI. (3 marks, 11 minutes) Chapter 8, p.228-229
Transaction processing systems roles/purposes are:
1) Monitoring of data from the organization’s basic business transactions such as
accounting and building maintenance to ensure all relevant data is entered and
2) Collection of data from the organization’s basic business transactions which
would include data entry via computer or scanner.
3) Storage of data from the organization’s basic business transactions which would
include data storage on a company server in a database or data warehouse.
4) Processing of data from the organization’s basic business transactions which
would include production of data which is used as input to functional area
information systems (FAIS), decision support systems (DSS), customer
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