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ADMS 2600 Study Guide - Comprehensive Final Guide: Performance Appraisal, Human Resources Development Canada, Job Evaluation


Department
Administrative Studies
Course Code
ADMS 2600
Professor
Gordon Qi Wang
Study Guide
Final

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York
ADMS 2600
FINAL EXAM
STUDY GUIDE

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Kimberly Yap
Week 8: Training & Development
Definition
Training involves a learning process where information and skills are provided to workers in order to
perform their current jobs.
Development is formal and planned efforts to help employees acquire knowledge, skills, and abilities
required to perform future job responsibilities.
Training
Tends to be narrowly focused and oriented toward short-term performance concerns
Development
Effort that is oriented more toward broadening an individual’s skills for future responsibilities
Importance
Increase productivity
Better trained employees are more suitable for their jobs
Improve employee commitment
Promote creativity and innovation
Steps
Step 1: Needs Assessment
Diagnoses present problems and future challenges that can be met through training or development
May be determined by the human resource department, supervisors or self-nomination
Needs to consider each person
Many sources of information that may indicate a need for training.
Needs Assessment includes:
1.Organization Analysis
2.Task Analysis
Job specification
Task Analysis Record Form:
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Kimberly Yap
-list tasks
-when and how often performed
-quantity and quality of performance
-conditions under which performed
-competencies required
-where best learned
3.Person/Performance Analysis
appraise performance
distinguish between “can’t do” and “won’t do”
Step 2: Designing the Training Program
Instructional Objectives
Represent the desired outcomes of a training program
Should ensure that the assessed needs will be served.
Trainee Readiness and Motivation
Strategies for Creating a Motivated Training Environment:
1. Use positive reinforcement.
2. Eliminate threats and punishment.
3. Be flexible.
4. Have participants set personal goals.
5. Design interesting instruction.
6. Break down physical and psychological obstacles to learning.
Learning Principles
Characteristics of trainers
Knowledge of subject
Adaptability
Sincerity
Sense of humour
Interest
Clear instructions
Individual assistance
Enthusiasm
Step 3: Implementing the Training Program
Choosing method:
-Training Methods for Non-managerial Employees
-Methods for Management Development
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