COMN 2111 Study Guide - Final Guide: Eric Berne, Transactional Analysis, Active Listening

• School: York University
• Department: Communication Studies
• Course: COMN 2111
• Professor: Dalton Kehoe

Document Summary

The unnatural acts that allow us to be effective communicators involve three critical abilities we need to possess. Mindfulness waking up to what s going on within and without us in the present. A flexible state of mind in which we re actively engaged in the present, noticing new things, are sensitive to context. To be mindful, we have to 1) recreate categorical labels we have for people in our memories. We tend to store info about people under one/two lavels that are easy for us to recall but limit the ways we think about them. 2) be open to new information and points of view, esp when they challenge some of our favourite stereotypes. This could reduce the number of times we use self-serving bias to explain reality (if it s a problem for me, it s not my fault) 3) awaken to our dependence on first impressions.