Solving Problems Analytically and Creatively.rtf

4 Pages

Human Resources Management
Course Code
HRM 3430
Etan Lasri

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Solving Problems Analytically and Creatively A Model of Problem Solving - Step 1: define the problem o Differentiate fact from opinion. o Specify underlying causes. o Tap everyone involved for information. o State the problem explicitly. o Identify what standard is violated. o Determine whose problem it is. o Avoid stating the problem as a disguised solution. - Step 2: generate alternative solutions o Postpone evaluating alternatives. o Be sure all involved individuals generate alternatives. o Specify alternatives that are consistent with goals. o Specify both short- and long- term solutions. o Build on others’ ideas. o Specify alternatives that solve the problem. - Step 3: evaluate and select an alternative o Evaluate relative to an optimal standard. o Evaluate systematically. o Evaluate relative to goals. o Evaluate main effects and side effects. o State the selected alternative explicitly. - Step 4: implement and follow up on the solution o Implement a proper time and in the right sequence. o Small wins strategy. o Provide opportunities for feedback. o Engender acceptance. o Establish ongoing monitoring system. o Evaluate based on problem solution. Constraints on the Analytical Model - Confusing information re: problem definition. - Few possible alternatives are usually known. - Alternatives are based on what was successful in the past. - Incomplete information. - Costly and local research. - Unknown preferences. - Political processes and resistance to change. Four Types of Creativity - Incubation – be sustainable. o Capitalize on teamwork, involvement, coordination and cohesion, empowering people, building trust. - Imagination – be new. o Experimentation, exploration, risk taking, transformational ideas, revolutionary thinking, unique visions. - Improvement – be better. o Incremental improvements, process control, systematic approaches, careful methods, clarifying problems. - Investment – be first. o Rapid goal achievement, faster responses than others, competitive approaches, attack problems directly. Conceptual Blocks - Metal obstacles that constrain the way problems are defined. o Constancy  Vertical thinking – one language. o Commitment  Perceptual stereotyping – ignoring commonalities. o Comp
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