ITEC 4030 Study Guide - Midterm Guide: Swot Analysis, Collet, Service Of Process
27 Feb 2017
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Document Summary
Across time: time it takes to process or carry out work activities, including wait time. Across place: refers to various departments involved in the business process" work activities. Input: an item required to carry out a task. Output: an outcome of an activity, which can also become an input. Doing tasks in parallel saves time: examples: (verb + noun, such as fulfill order) Order processing: defines how customer orders are received, entered, manufactured (or assembled), shipped and invoiced. Purchase order processing: defines rules and paperwork that must be processed in order to control the acquisition of goods/services. Claim processing: defines how an insurance company receives, reviews, and processes claims. Customers complaint processing: defines the mechanisms an organization uses to handle complaints issued by customers: work activities. Tasks: most basic unit of work in a business process. Sub processes: a grouping of tasks: properties and representation (characteristics)
