ORGS 1000 Study Guide - Final Guide: Job Satisfaction, Boosterism, Specific Performance

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: Stephen Friedman

Document Summary

Orgs 1000 key terms, theories & specific examples on how to improve ob. Two primary outcomes of ob are job performance & organizational commitment. Individual mechanisms/characteristics: job satisfaction, stress, motivation, learning & decision making, personality, cultural values, & ability. Group mechanisms: team characteristics, diversity, processes, & communication, power, influence, & negotiation, leader styles & behaviours. Help a company become more profitable because good people are a valuable resource. Good people are rare, but they are also hard to imitate. They create a history that cannot be bought or copied, they make numerous small decisions that cannot be observed by competitors, and they create socially complex resources (culture, teamwork, trust, & reputation) Job performance is the set of employee behaviours that contribute to organizational goal accomplishment. Ex. helping, courtesy, sportsmanship, voice, civic virtue, & boosterism: counterproductive behaviours are employee behaviours that intentionally hinder organizational goal accomplishment. Ex. sabotage, theft, wasting resources, substance abuse, gossiping, incivility, harassment, & abuse.