ORGS 1000 Study Guide - Final Guide: Boosterism, Flight Attendant, Job Performance

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: Marnie Smith

Document Summary

Job performance employee behaviours that contribute positively or negatively to the completion of organizational goals. Purpose: knowing how you perform helps you perform better. Doesn"t always depend on end results because job performance also depends on uncontrollable factors: examples: product quality, competition, budget constraints, co-workers, etc. The mbo, bars, and 360-degree feedback are ways to manage employee performance (see textbook 42,43) We judge job performance on 3 broad factors: Task performance employee behaviours that are directly involved in turning resources into the goods/services the organization provides; has employee obligations that must be fulfilled. Task behaviour isn"t just performed/not performed; you can exceed expectations. Task behaviours differ between jobs; can be categorized into: routine task performance well-known/habitual responses to predictable task demands. Routine expressionless explanation of seat-belt safety by flight attendants: adaptive task performance thoughtful responses to unique or unusual task demands. Calm and useful flight attendant service in a plane crash.