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WRIT 3003- Final Exam Guide - Comprehensive Notes for the exam ( 39 pages long!)


Department
Writing
Course Code
WRIT 3003
Professor
Marlene Bernholtz
Study Guide
Final

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York
WRIT 3003
Final EXAM
STUDY GUIDE

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Monday, September 11, 2017
Lecture 1
WRIT 3003!
-Objectives:!
To understand how communication works!
To recognize barriers to communication!
To consider dierences in communication!
To assess the costs of miscommunication!
To recognize the importance of audience!
-What is communication?!
is the process by which a sender and receiver exchange information. !
Basic communication model:!
-1. Sender has a thought!
-2. Sender encodes thought into a message!
-3. message is transmitted through a channel!
-4.Receiver decodes message!
-5. Receiver internalizes message!
-6. Receiver sends feedback!
-How does communication work?!
Eective communication conveys!
-the right message!
-to the right person!
-in the right way!
-at the right time!
-What can go wrong?!
Flow!
-Direction, volume, speed!
Medium!
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Monday, September 11, 2017
-Method, language, style, culture, assumptions!
Timing!
-Appropriateness!
-Flow - consideration!
Communication flows downward, upward, and horizontally!
Formal communication!
-Lines of authority aect flow!
Filtering!
“mum” eect!
-Would rather not give bad news or report problems!
Conflicting roles!
Informal communication!
-Grapevine/water cooler!
-Method - considerations!
Face to face communication provides more information!
-Audio and visual cues - tone, facial expression, body language!
-Synchronization - immediate, two-way, real time response!
Computer-mediated communication!
-Text-based - limited to content!
-Delayed and one-directional!
-Language - considerations!
Do you speak the same language!
-Technical terms, jargon, acronyms!
-Dialect dierences, vocabulary issues!
Non-verbal!
-Body language!
Facial expression, gestures, gaze, touch, proximity!
-Environment!
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