EXW 320 Study Guide - Midterm Guide: Situational Leadership Theory, Total Quality Management, Employee Retention

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Published on 18 Oct 2016
School
Course
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Leadership
Every career involves leadership. It is the number one quality looked for in interviews and by hiring
managers
Personal trainer/ health coach clients
PT/doctor/PA patients/ staff
Wellness director employees
Common elements
Motivational: inspired communication, pride in self or nation or group
Communication
Charisma or charm show concern
Experience or authority
Leading it is easy to give directions, much harder to get someone to follow them
Collin Powell key is trust
Coach K standards: look me in the eye, trust, no excuses
Leadership personality qualities are also shown in:
Acceptance of responsibility
Seeking out duties
Addressing conflict or making appropriate request
Improving life
Awareness of how you appear
A key to good communication is approaching with the right tone
Avoid attacks, arguments, putting a person on the defensive
Don’t create a choice that you may not like the consequences
Learn to frame choices to get what you are asking for
Be clear…look at other perspectives
Major Bach review
Man can be put into a position to be a leader but they must act the part to become a leader
Qualities that distinguish leadership:
Self-confidence knowledge and ability to impart that knowledge
Moral ascendency belief you are better
Self sacrifice time, energy, emotions, finances empathy
Paternalism take car of needs before your own put others first
Fairness treat people equally, not alike understand individuality
Initiative
Dignity separation, time to distinguish yourself respect is earned not bought
Courage be decisive, have faith in judgment; take responsibility for failings more in doing
what is right, not what is easy
Leadership secrets of rogue warrior by Richard Marcinko
Always lead from the front, not the rear stand for something greater than self
I will treat you all alike you must prove yourself in all cases
You will not do anything I have not done first
The more you sweat in training, the less you bleed in combat
Vince Lombardi
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)f you believe in yourself and have the courage, the determination, the dedication, the competitive
drive and if you are willing to sacrifice the little things in life and pay the price for the things that are
worthwhile, it can be done.
Ask yourself tough questions..
Leadership can only be built after developing your character integrity, honesty and
commitment
What is the overriding purpose for my life?
Be honest about yourself
Don’t fake it, expect to be observed /, don’t compartmentalize public/private
Build your character When you realize you don’t have all the answers, you begin to ask the right
questions
Be committed, outwork and sacrifice be tough
Balance pride and humility
Build the team
Lead with integrity
Explain the whys
Strike a balance keep respect
Build Confidence
ACT, Don’t REACT
Wooden teacher
Leadership types
Charismatic show concern, create a comfortable, friendly atmosphere; may use charm or
combination of concern, charm and motivation to win over followers
Bill Clinton, Adolph Hitler, Jenny McCarthy
Participative leaders facilitate sharing of ideas, not dictators but make ultimate decision either
allowing input or informing group the whys.
Donald Trump
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James Parker southwest airlines after 9/11 employees took customers bowling, out; gave employees
profit sharing when times became tougher
Situational leadership affected by situation, capability of followers, capability of leader
Most great generals, coaches, team leaders
Transactional clearly defined chain of command with definite rewards and punishments
Joe McCarthy, most dictators
Transformational leaders appeal to follower’s ideals and morals , empower followers
Walt Disney, Dr. King, Steve Jobs
Quiet leads by example, not by orders, they do not tell, but do and inspire others to follow
Rosa Parks, Lincoln
Servant takes care of followers before themselves
Ghandi, George Washington
Leaders create
Culture TQM, standards, excellence
Judge what happens when you are there vs. when you are not there
Trust people follow someone they believe in
Communication to every level how does each employee contribute to the mission/vision
The difference between the group and the leader is not lack of strength, lack of knowledge, but rather
lack of will, unless you maintain discipline and enforce it, you are a potential failure – Vince
Lombardi
Total quality management: A management process directed at establishing organized, continuous
process improvement activities, involving everyone in an organization, in an integrated effort to improve
performance at every level.
Example: )mprove quality and you automatically improve productivity. You capture the market with
lower prices and better quality. You stay in business and you provide jobs. )t’s so simple.
Simple guidelines:
Commitment to quality at the highest levels
Customer focus. Meeting or exceeding customer expectations.
Continuous improvement
Fact-based management. Measuring and monitoring what is done.
A focus on improving processes
Open decision making.
Teamwork and participation
Systematic problem solving.
Doing the right thing right the first time
Leaders walk the walk.
Results
TQM rejected by worker’s unions in USA in ’s
Established as basis for industrial rebirth in Japan in ’s
1970 Japan the WORLD leader in quality manufacturing surpasses the U.S.
’s – Ford motor company adopts same principles posts then-highest earnings for a U.S.
company ever.
Other leaders that revolutionized companies
Southwest Airlines empowered people to do the right things
Phil Knight invested last  million dollars to pay for a celebrity endorsement of his sneakers…
Walt Disney was fired by a newspaper for lack of creativity
Steve Jobs founded Apple in , was fired in , rebought company in ..
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Document Summary

It is the number one quality looked for in interviews and by hiring managers. Motivational: inspired communication, pride in self or nation or group. Leading it is easy to give directions, much harder to get someone to follow them. Coach k standards: look me in the eye, trust, no excuses. A key to good communication is approaching with the right tone. Learn to frame choices to get what you are asking for. Avoid attacks, arguments, putting a person on the defensive. Don"t create a choice that you may not like the consequences. Man can be put into a position to be a leader but they must act the part to become a leader. Self-confidence knowledge and ability to impart that knowledge. Self sacrifice time, energy, emotions, finances empathy. Paternalism take car of needs before your own put others first. Fairness treat people equally, not alike understand individuality. Dignity separation, time to distinguish yourself respect is earned not bought.

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