MGT 300 Study Guide - Final Guide: Problem Solving, Fide, Representativeness Heuristic
Document Summary
Managers deal with problems posing threats and offering opportunities. Managers can be problem avoiders, problem solvers, or problem seekers. Managers make programmed and nonprogrammed decisions when solving problems. Managers can use systematic and intuitive thinking. Managers use different cognitive styles to process information for decision- making. Managers make decisions under conditions of certainty, risk, and uncertainty. Problem solving- involves identifying and taking action to resolve problems. Knowledge workers- add value to organizations through their intellectual capabilities. Information competency- is the ability to gather and use information to solve problems. Performance threat- is a situation where something is wrong or likely to be wrong. Performance opportunity- is a situation that offers the possibility of a better future if the right steps are taken. Decision- is a choice among possible alternative courses of action. Programmed decision- applies a solution from past experience to a routine problem. Nonprogrammed decision- applies a specific solution that has been crafted to address a unique problem.
