Org. Beh. Study Guide
Q. What is the purpose of a business?
A. Maximize Profit!
Q. Name the 11 items that are deemed as skills that profile successful managers have?
A. 1. Clarifies goals and objectives.
2. Encourages participation.
3. Plans and organizes.
4. Has technical and administrative expertise.
5. Facilitates work
6. Provides feedback.
7. Keeps things moving.
8. Controls details.
9. Applies reasonable pressure for goal accomplishment.
10. Empowers and delegates
11. Recognizes good performance
Q. What is the difference between Micromanaging and Macromanaging?
A. In business management, micromanagement is a management style whereby a
manager closely observes or controls the work of subordinates or employees.
Micromanagement generally has a negative connotation.
Macromanagement is the act of leading decision makers or managing the
managers. Macromanagement is a close concept to the economic concept
of mechanism design. When a macromanager directs a system, first she or he will
focus on the system's entities (such as constraints, rules, information architecture,
etc.) and thereafter she or he will change them so that the system spontaneously
moves to the defined aim, i.e. to the new lower potentials which a macromanager has
Q. What is Uncertainty Avoidance?
A. How much people should rely on social norms and rules to avoid uncertainty and
Q. What is TQM?
A. Total Quality Management is an organizational culture dedicated to training,
continuous improvement, and customer satisfaction.
Q. What is the rule that goes with the Deming Legacy?
A. 8515 Rule. When things go wrong, there is roughly an 85% chance the system is
at fault. Only about 15% of the time is an individual employee at fault
Chapter 2: Q. What is the definition given for perception?
A. Perception is the process of interpreting one’s environment
Q. According to the first stage of the perception model, what is the difference between
Attention and Salient?
A. Attention is being consciously aware of something or someone. Salient is
something that stands out from context.
Q. What is a Stereotype?
A. Stereotypes are beliefs about the characteristics of a group. They are not always
negative and they may or may not be accurate.
Q. What is stage 4 and what time frame do most people use when making a decision
based upon timeframe and knowledge?
A. Stage 4 is Retrieval and Response. The decisions are based on the process of
drawing on, interpreting, and integrating categorical information stored in long
term memory. Also, it is based on retrieving a summary judgment that was already
made. New Yorkers have a monochromic time frame.
Q. What is Ethnocentrism?
A. Ethnocentrism is judging another culture solely by the standards and values of
one’s own culture. An ethnocentric person usually feels as if his or her culture is the
Q. What is Self Efficacy?
A. It is a person’s belief about his chances of successfully accomplishing a specific
Q. What is the Social Learning Theory?
A. This theory is relating to when an individual acquires new behavior through the
interplay of cognitive processes with consequences.
Q. There are different ideas that help your selfimprovement. Name the second one and
A. Begin with the end in mind and be goal oriented.
Q. Who is the father/huge contributor of classifying society based on their culture?
A. Hofstede Chapter 4:
Q. What does the definition of motivation mean?
A. Motivation is the psychological processes that arouse and direct goaldirected
behavior. This is based on the content theories of motivation such as instincts, needs,
satisfaction, and job characteristics that energize employee motivation.
Q. What are the 5 levels of Maslow’s Need Hierarchy Theory and what do they mean?
A. The 5 basic needs:
1. Physiologicalhaving enough food, air, and water to survive.
2. Safety being safe from physical and psychological harm.
3. Love giving and receiving love, including affection and belonging.
4. Esteem Reputation, prestige, and recognition from others, as well as self
confidence and strength.
5. Selfactualizationselffulfillment; becoming the best that one is capable of
Q. What is the ERG theory?
A. Alderfer’s ERG Theory is based on three basic needs:
1. Existence needs desire to have physiological and materialistic wellbeing.
2. Relatedness needs desire to have meaningful relationships with significant
3. Growth needs desire to grow as a human and use one’s abilities to their
Q. What is McClelland’s Need Theory?
A. His need theory is also based on three basic needs:
1. Need for Achievement desire to accomplish something difficult.
2. Need for Affiliation desire to spend time in social relationships and
3. Need for Power desire to influence, coach, teach or encourage others to
Q. According to the Herzberg’s Model, what is the difference between motivational
factors and hygiene factors?
A. Motivational factors are job characteristics associated with job satisfaction.
Hygiene factors are job characteristics associated with job dissatisfaction.
Q. How would you summarize the Mechanistic Approach?
A. This is a scientific management that requires using research and experimentation
to find the most efficient way to perform a job. Chapters 5 and 6:
Q. What is the definition of Feedback?
A. Feedback is the objective information about performance.
Q. What are the functions of feedback?
A. The Functions of Feedback are Instructional which means it instructs employees