SMG SM 131 Study Guide - Comprehensive Final Exam Guide - Fiduciary, Capitalism, Business Ethics

• School: Boston University
• Department: School of Management
• Course: SMG SM 131
• Professor: Rebecca Nichols

Document Summary

To create sustainable, long-term value for stakeholders: stakeholders: owners, employees, customers, communities, suppliers. Ceo role in ethical decision-making: sets the tine, walks the talk, drives accountability for integrity, face the customer, p&l responsibility. The (cid:498)staff(cid:499) (cid:498)line(cid:499) management roles: face the customer. Business managers/group presidents: support business operations, create strategy, grow the business (revenue & profits), achieve. Sales: set pricing and mix, retain the gain customers. Supply chain management: obtains materials, build the product, warehouse, ship. Service: address customer concerns (cid:498)staff(cid:499) management roles: support business operations. Profit & loss (income) statement: revenues/costs/incomes/taxes & interest. Cash flow statement: sources and uses of cash. Employee satisfaction: great place to work/voluntary attrition. Corporate reputation: corporate social responsibility (csr, ethics. For profit: raw materials/commodities, manufacturing consumer, industrial products, services information technology, distribution, advisory services consulting, banking. Not for profit: arts and culture, education, health, charitable foundations. Financial: foreign currency exchange rates, hedging, country risk.