[COMS 102] - Midterm Exam Guide - Ultimate 38 pages long Study Guide!

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Cal Poly
COMS 102
MIDTERM EXAM
STUDY GUIDE
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Communication Basics, Anxiety, Communication Process
01/10/2017
Public vs. Conversational Speaking
Similarities
Organizing your thoughts logically
Tailoring your message to your audience
Telling a story for maximum impact
Adapting to listener feedback
Differences
Public speaking:
More structured
Requires more formal language
Requires different method of delivery
Essay vs. Public Speaking
Essay:
May be read many times
Contains complex sentences
Contains less repetition
Organization revealed by headers/subheaders
Speech:
Heard once
Contains short sentences
Contains repetitions
Organization revealed naturally (linear)
Levels of Communication
Intrapersonal: self-talk
Interpersonal: two people (can happen verbally or nonverbally)
Group communication: 3+ people
Public communication: one person to an audience
Written: documented and reviewable
VIDEO: Amy Cuddy - Your Body Language Shapes Who You Are
People make judgements based on body language
Evidence that nonverbals influence the way we feel about ourselves
Influences testosterone and cortisol levels
Powerful, effective leaders: high testosterone, low cortisol levels
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Speaking Anxiety
Affects 40-80% of people
Process anxiety (preparation, writing, researching)
Performance anxiety
Overcoming nervousness
Acquire speaking experience
Prepare and rehearse
Think positive
Visualization
Most nervousness is not visual
Do not expect perfection
Choose a topic you know
Focus on the audience, not yourself
Speech Communication Process
Speaker: develops message (verbal or nonverbal)
Encodes message (think about what to say / how to say it); decodes feedback
Message sent to receiver/listener through a channel
Receiver/listener: provides verbal or nonverbal feedback
Decodes message; encodes feedback
Noise (external or internal): affects communication
Situation/context
Frame of reference: background, previous knowledge
Successful communication: encoded message = decoded message
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