BCOR MidTerm 3 Notes.docx

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University of Colorado - Boulder
Business Core
BCOR 1015
Beth Cross

BCOR MidTerm 3 1 BCOR MidTerm 3 differ from delivering a travel experience on a plane Why is it so important to get right? Operations Management • Provides competitive advantage • The development and administration of the • New Strategies are needed in a new activities involved in transforming economic / global environment resources into goods and services. • How to take everything and produce a • Quality is a major focus today and a product key measure of business success. What do they do? Product Quality - The degree to which a good or service meets the demands of the customer • Quality is free - it is better to spend money and get it right the first time then not get it right and spend more $ later • Choose what product or service Dr. W. Edwards Deming • Choose which processes are used? • Father of the modern quality movement (efficiency and standardizing) • Choose which facilities • He strongly influenced Japanese industry after WWII • location, layout, capacity • 14 Points (look in slides) • Optimize productivity, efficiency, cost savings (technology) • Us didn't listen to him so then he went to Japan • How to improve, control and measure • 14 Points Have to do with how to quality manage a system that produces quality. Why “Operations” Management? • he focused on QUALITY • Helped Toyota and other companies • Delivering services differs from manufacturing goods in several ways. develop management philosophy and practices that enabled them to become • EX. How does building an airplane GLOBAL market leaders. 3 BCOR MidTerm 3 2 Quality Management Tools 1. Statistical Process Control (SPC) 1. 2. ISO 9000 and other industry Certifications 3. Total Quality Management Supply Chain The flow of information, materials, • and services that starts with raw HUMAN RESOURCES suppliers and continues through all stages of operations until the product MANAGEMENT reaches the customer • Economics and Ethics • Who? • Suppliers • manufacturer • Distributors • Retailer • Customers • EX. tree-paper-binder-book-customer • Connecting and integrating all parties in the chain to improve the flow for the mutual benefit of all businesses in the chain and the customer. QUALITY IS FREE 3 BCOR MidTerm 3 3 • How you manage your business the • No matter what you best way and your employees the right/most ethical way • ??? • study of Peoples behavior McGregor’s Theory X “Do what works”… “Do whats right” • Management view that assumes • workers generally dislike work and must be forced to do their jobs. P= M + A Productivity= Motivation + Ability McGregor’s Theory Y • • Assumes workers like to work and under proper conditions employees will Motivation • The drive you have to perform well seek responsibility to satisfy social, Employee Motivation Theory esteem, and self Ouchi’s Theory Z • Extrinsic and Intrinsic rewards • Believes that employees should be involved in every aspect • Extrinsic - Rewards that come from outside you.pay raise, corner office • Intrinsic - Drive to do well, interest in Importance of Motivation job, self-esteem, love the work • Fosters employee loyalty • Boosts productivity Maslow Hierarchy Pyramid • Affects all relationships within job • Extrinsic - Physiological, Security Intrinsic - Esteem, Self-Actualization • Influences compensation, job design, • training and reporting relationships Classical Theory of Motivation IF YOU DONT DO IT RIGHT… • Money is sole motivator • Absenteeism • Tardiness The Hawthorne Studies • Sabotage of work 3 BCOR MidTerm 3 4 • Accidents • Internal vs. External • Interest in unions • “Most important job of a coach” Recruiting • Selection HR Processes • Collection information about • Attracting, developing, and maintaining applicants and using it to decide an effective workforce. which applicant to hire. • Valid and Reliable predictors of HR Management Processes employee performance Enables great employee/employer • Performance Appraisal • communication system • IBM, MIcrosoft. • Make is about the JOB not your • The way employees get ranked and personal opinion the way the employees can learn how • Planning they can do better and what they are • Asses Future needs doing good • way companies cut jobs “bottom 10% • Job Analysis • Analysis is the building block of HR • Training and Career development Management • Compensation • Analysis of the specific job and task • Termination • Job Description Laws • Written description of a specific job Equal Pay Act (1963) • Requires men and women who do • Job Specification equal work to be paid equally • Written description of the qualifications necessary for the Title VII of the Civil Rights Act (1964) specific job • Outlaws discrimination on the basis of • Must be Specific and aware of race, color, religion, sex, or national discrimination laws origin • Recruiting • Created the Equal Employment • Attracting qualified applications to you Opportunity Commission (EEOC) candidate pool •Reward • Train •Empower • Develop Empowermen •t • Terminate • Motivation • Transfer 3 BCOR MidTerm 3 5 Age Discrimination in Employment Act • Spillover affect • Outlaws employment practices that discriminate on the basis of age (40+) • The benefits that unions were able to get spilled over to non- unionized companies and all Americans with disabilities act companies began to treat employees better and higher pay • Prevents Discrimination against etc.. disabled • There are better conditions now MISSED CLASS MAKE UP NOTES THROUGH— Labor Relations Why Resist Unions? • • Increases Business Cost Labor Relations • Decrease Management Control Collective Bargaining Agreement • Why join Unions? • Union Agreement that constrains • When you Collectivize you get better managements decisions. wages, hours, and working conditions • Compensations levels • Belief that management acts unfairly • Work Content or without just or proper cause • Gives a sense of Power • Performance evaluation Criteria • Promotion Criteria Biggest Union? • Termination • National Education Association Trends Managing a Diverse Workforce • Higher for men • Concept that i want a workforce made • Black more likely to be in a union up of lots of different characteristics • inclusion • Geographic - Over half live in 7 states • Unions have declined RAPIDLY • Primary Charac
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