IS 379 Study Guide - Summer 2018, Comprehensive Midterm Notes - Outsourcing, Internet, Database
IS 379
MIDTERM EXAM
STUDY GUIDE
Fall 2018
2. New Products, Services and Business Models
- tools for creating new products, services and business models
3. Customer and Supplier Intimacy
- improving relationships and understanding to improve revenue, profits
4. Improved Decision Making
- allowing managers to access the right information for making decisions
5. Competitive Advantage
- meeting the above objectives yields an advantage over competition
6. Survival
- keeping with the times and technology to prevent becoming outdated
Information Technology
The hardware and software a firm needs in order to achieve its business objectives
Information System
A set of interrelated components that collect/retrieve, process, store, and distribute information to
support decision making and control in an organization.
Input
Captures/collects raw data from within the organization or external environment
Processing
Converts raw input into a meaningful form
Output
Transfers the processed information to the people who use it or activities it is used in
Feedback
Output that is returned to appropriate members of the organization to help them evaluate or correct
the input stage
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Types of Complementary Assets
Organizational Assets
- e.g. appropriate business model, efficient business processes
Managerial Assets
- e.g. incentives for management innovation, teamwork and collaborative work environment
Social Assets
- e.g. the internet and telecommunications network, technology standards
Management Hierarchy
1. Senior Management
- make long-term decisions
2. Middle Management
- carry out plans and goals set by senior managers
3. Scientist and Knowledge Workers
4. Operational Management
- handle day to day operations
5. Production, Service and Data Workers
Elements of an Information System
1. Hardware = centred on inputs and outputs
2. Software = centred on processing
3. Persware (people) = centred on the feedback component and how employees can effectively use an
information system
Three Tier Architecture
A client-server architecture is made up of an presentation tier, application tier and data tier. Each layer
performs a unique role and communicates with the other layers to ultimately deliver a result.
Presentation Tier
Display information to the user and directs any requests to the application tier.
- is not responsible for carrying out any processes or logical tasks.
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Document Summary
Fall 2018: new products, services and business models. Tools for creating new products, services and business models: customer and supplier intimacy. Improving relationships and understanding to improve revenue, profits: improved decision making. Allowing managers to access the right information for making decisions: competitive advantage. Meeting the above objectives yields an advantage over competition: survival. Keeping with the times and technology to prevent becoming outdated. The hardware and software a firm needs in order to achieve its business objectives. A set of interrelated components that collect/retrieve, process, store, and distribute information to support decision making and control in an organization. Captures/collects raw data from within the organization or external environment. Transfers the processed information to the people who use it or activities it is used in. Output that is returned to appropriate members of the organization to help them evaluate or correct the input stage. E. g. appropriate business model, efficient business processes.
