SPC-1017 Study Guide - Midterm Guide: Group Conflict, Inductive Reasoning, Deductive Reasoning
Document Summary
General: this exam will consist of 50 multiple choice items derived from both the material presented in your text and in class discussions. The items from the text will be drawn from chapters 5-7, 9-11 and 15 (persuasive speaking 405-424). There will be several questions from material presented during the first three weeks and those areas are indicated below. The steps of the integrated listening model (ilm) Listening preparation, receiving, constructive meaning, responding, and remembering. The differences between good and poor listeners: good listeners, use eye contact appropriately, patient and doesn"t interrupt (waits for speaker to finish) Insincerity avoid eye contact while listening; pay attention only to the speaker"s word rather than the speaker"s feelings: boredom lack interest in the speaker"s subject; become impatient w/ the speaker; daydream or become preoccupied w/ something else when listening. The percentage of time devoted to various communication skills: poor listeners, 45%-- listening, 30%-- speaking, 16 reading, 9 writing.
