KNR 271 Study Guide - Quiz Guide: Indirect Costs, Intercultural Competence, Flowchart
19 Jun 2018
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KNR 271 Recreation Programming – Study Guide – Exam 2
1. What is Cultural Competence?
a. Having an understanding, appreciation and interest in another person’s culture while being respectful
2. Why is cultural competence important to this profession?
a. We need to be able to include people in our programs.
b. The only way we can do this is if we understand cultural norms.
c. We need to be mindful and respectful to all populations which is why we need to create programs that will involve
everyone, not just one higher population.
3. Types of Operation Details
a. Venue arrangements
b. Special arrangements
c. Inclusion plan
d. Equipment
e. Supplies
f. Promotion
g. Budget
h. Registration
i. Staffing
j. Flow chart
i. Management Plan
ii. Divides program into its major functions
iii. List of tasks
k. Contingency plan
l. Cancellation plan
m. Risk Management Plan
n. St-up/Take/-down
o. Animation Plan
p. Program wrap up
4. 5 Components of Risk Management
a. Reporting and Record Keeping
i. Emergency Contact Form
ii. Allergy Forms
iii. Waivers
b. Facility Inspection and Hazard Abatement
i. Check Equipment
ii. Check Appliances
iii. Clean Floors
c. Participant Safety Briefings
i. Rules of Program
d. Staff Training/Supervision
i. Interview
ii. Hire
iii. Train
e. Emergency Procedures
i. What Emergencies could arise during the program
ii. Figure out what steps to take during these situations
5. What is Program Promotion?
a. Is communication that seeks to:
i. Inform
1. About what is happening
ii. Educate
1. About important issues related to agency
iii. Remind
1. Deadlines, upcoming events, etc.
iv. Promotion will be more successful if it is accompanied by well-designed projects that are delivered at the
right time and place, and at the appropriate price
find more resources at oneclass.com
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6. What is Program Persuasion?
a. Bring a change in behavior
b. Individuals are persuaded in two different ways:
i. Centrally
1. Consumers made thought out decisions, have taken time to examine and evaluate the decisions
and make the best one
ii. Peripherally
1. Consumers are not thorough with decision making
2. Lack of interest, ability, or time
c. The persuasiveness of your promotional tool will be affected by:
i. Comprehension of the advertisement
ii. Effects of prior knowledge
iii. Involvement with the topic
iv. Repetition of the message
v. Credibility of the source
vi. Attitudes towards the advertisements
7. 4 kinds of Promotion
a. Brochure
b. News release
c. Flyers
d. Technology
8. 2 kinds of Communication Channels
a. General Public
i. Shot Gun Approach
ii. Gets word out to large groups of diverse people
b. Target Market
i. Rifle Approach
ii. Gets the word out to the specific group of people you are targeting in your program
9. When is registration necessary?
a. Number of Spaces is Limited
i. Due to facility capacity
ii. Due to risk concerns
iii. Limit in order to maintain experience for participants
b. Expensive Venues/Components
i. It’s important for the planner to know how many people will be there because of:
1. Food
2. Awards
3. Banquets
4. Weddings
c. Programs with Participant Qualifications
i. Sports
1. Swimming proficiency
d. Agency Needs Specific Information from Participants
i. Name
ii. Email
iii. Phone Number/ Emergency Contacts
iv. Liability Waiver
10. Pros/cons of each registration method
a. Online Registration
i. Advantages:
1. Convenience, auto confirmation, easy (for most)
ii. Disadvantages:
1. No computer, internet, physically can’t use a computer, poorly designed websites/registration
systems
b. Central Location – walk in
i. Advantages:
find more resources at oneclass.com
find more resources at oneclass.com
