[COM 1100] - Midterm Exam Guide - Ultimate 22 pages long Study Guide!

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7 Feb 2017
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KSU
COM 1100
MIDTERM EXAM
STUDY GUIDE
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Chapter One (In-class lecture)
Why do we communicate?
o Functional Perspective
Ex. crying baby
Maslow’s hierarh of eeds
Starts with basic physiological needs (eat, sleep,
shelter)
Ends with self-actualization (discovering your
purpose in life)
o Relationships
Interconnections between people that function to achieve
a goal
Ex. wife/husband, teacher/student, employee/employer
o Interdependence
Actions of one affects the other
Ex. Mikko giving TJ a raise as a means to keep TJ working
there because he gives good customer service. TJ also
benefits because he is making money.
o Expressing Afilliation: Feelings
Infinite
o Achieving Goals: Goals
o Influence Others: Influence and Control
Finite
Getting your needs met
Ex. ASPCA commercials tugging at your heartstrings to
get you to donate to their charity.
How we Communicate?
o Characteristics
Symbolic (ex. red light means stop)
Shared code (ex. Owl representing KSU to KSU students)
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2
Culture (ex. college student [culture] and frat boys [co-
culture])
Unintentional
Giving Information VS. Giving off Information
o Ex. Tellig soeoe I’ aious V“. hewig
o  lip eause I’ aious
Channels (ex. radio, phone, tv)
Transactional (ex. teacher must have a student to teach)
What does it mean to communicate well?
o Examples of what NOT to do:
Kae at the VMA’s 2009
Rep. Wilso saig You lie durig “tate of The Uio i
2009 with President Obama
o Assessing communication value
Degree to which to demonstrate the 6 characteristics of
communication
o Competent communication
Communication is Process Oriented
Process method or means by which you arrive at
an outcome
Outcome product or result of an interchange
Communication is Appropriate and Effective
Appropriate meeting demands and expectations of
others present in the situation; cultural norms are a
key factor.
Behavioral Flexibility
Ability to use a member of different behaviors
depending on the situation
Behaviors alone is not enough; communication must
be effective to help you meet your goals
Communication Involves Communication skills
Communication skills behavioral routines used to
achieve particular goals in specific situations;
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