CMST 2061 Study Guide - Final Guide: Knowledge Acquisition, Interpersonal Communication, Instructional Design
Document Summary
O involves the acquisition of knowledge and skills necessary for individuals to perform: designed to enhance what people know about an organizational process or issue. Chapter 7: organizational training effectively on the job, two critical components: Knowledge acquisition and quality of work-life processes: trainer role, instructional design. The development of training modules and training programs: course delivery. The presentation or delivery of training programs: trainer skills, presentation skills, written communication skills, active listening skills. Be able to listen with comprehension: facilitation skills. Ability to lead and guide groups: interpersonal communication skills. Must be sensitive and competent in interpersonal communication: data gathering skills, data analysis skills. Occurs when we cannot perform a behavior or skill and we do not know that we: unconscious incompetence cannot perform it, conscious incompetence. Occurs when we try to perform the skill or behavior and we realize that we either cannot either do it at all or do it unsatisfactorily: conscious competence, unconscious competence.
