CMST Final (highest grade in class)

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Communication Studies
CMST 2061
All Professors

CMST 2061Final Exam Study GuideChapter 7Organizational TrainingoInvolves the acquisition of knowledge and skills necessary for individuals to perform effectively on the job oTwo critical ComponentsKnowledge acquisitionDesigned to enhance what people know about an organizational process or issueSkills acquisitionTraining employees to perform a particular behaviorCompensation and Benefits FunctionoEncompasses job evaluations structure and merit plans and executive compensation plansEmploymentStaffing functionoIncludes both internal and external staffing and hiringEmployee relations functionoConcerns evaluating performance handling management issues managing safety and health services dealing with disciplinary and attendance issues and fostering positive employee relationsTraining functionoImparts knowledge and skill that will enable employees to be more effective in their positionOrganizational development functionoConcern organizational design and structure intervention design and implementation and quality of worklife processes Trainer RoleoInstructional designThe development of training modules and training programsoCourse deliveryThe presentation or delivery of training programsTrainer skillsoPresentation skillsoWritten communication skillsoActive listening skillsBe able to listen with comprehensionoFacilitation skillsAbility to lead and guide groupsoInterpersonal Communication SkillsMust be sensitive and competent in interpersonal communicationoData Gathering skillsoData Analysis SkillsAbility to evaluate and interpret informationoPolitical SkillsoUnderstanding of the Adult LearnerNeed For TrainingoAn individuals job may change within an organizationoChanges in the culture or structure mandate new knowledge and skillsoTechnological innovations may require acquisition of new knowledge and skillsLevels of CompetencyoUnconscious incompetenceOccurs when we cannot perform a behavior or skill and we do not know that we cannot perform itoConscious incompetenceOccurs when we try to perform the skill or behavior and we realize that we either cannot either do it at all or do it unsatisfactorilyoConscious CompetenceWe can perform the skill but we still must exert a great deal of mental effort to accomplish the task or perform the behavioroUnconscious competenceOccurs after training has been completed and we have had some time to practice new skills or behaviorsInteraction TrainingoInterviewsAllow greater in depth information to be gathered and frequently employ open ended questionsoQuestionnairesContains both open and closed end questions are especially useful when gathering data from a large group of peopleoObservationA trainer actually observes others on the jobExperiential ActivitiesoRole PlaysAllow trainees to put into practice the knowledge skills and behaviors they have just learnedoCase StudiesAllow trainees to use the knowledge gained through training to enhance problem solvingoGamesMost popular because they are considered low in risk are adaptable to almost all forms of content and foster a great deal of participation Testing the knowledge of trainees in a dynamic and interactive fashionoInstrumentsSurveys Diagnostic tools self report measures inventories Instructional AidsoOverhead projectors video tapes electronic whiteboardsoPresentation software and flip charts are mostly recommendedoPowerpoints
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