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Midterm Study Guide

21 Pages

Communication Studies
Course Code
CMST 2061

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CMST 2061 Midterm Study GuideLecture 1Business and Organizational CommunicationGoals of Business CommunicationoFunctional objectivesinform persuade entertain coordinate questionoRelational objectiveswe determine who holds power or authority in conversation if the relationship is friendship based or work place etcoIdentity management objectiveswe seek to have others view us in the way that we wishCommunication at work is functional effectivecompetent and strategicoFunctionalwe communicate to form and achieve goalsoEffective and competentwe expect our communication to work and achieve our goalsoStrategicmeet an end and achieve goalsTypes of messages for BUSINESS COMMUNICATIONoTask oMaintenanceoHuman relations motivationpraisePresentation Communicationdefinition and characteristicsoExists in small groups and includes meetings sales pitch training seminars etcoLess formal type of communication and more conversationaloTalk from notes or outlines and the conversation seems to be more 1 or 1 compared to public speakingoPeople are most often looking for good PRESENTATIONAL communication rather than public speaking skills7 principles of effective presentationoHas to have a purposeoHave to know audienceoLogisticswhenwhereoContentwhat are you talking about goalsinfooOrganization of contentoCredibilityare you trustworthyoPerformancecan you deliver a presentation effectivelySpeech Anxiety and Stage Frightdefine and how to overcomeoSpeech anxietyThe anxiety that we experience when we think about or engage in business presentationshappens before and after presentationoStage frighthappens during presentationoThe one thing that eases both of these is PREPARATION and knowing your information before going into the presentationKnow 4 approachesclassical human relations human resourcescultureand how effect communicationhandout in bookoClassicaloHuman relationsoHuman resourcesoCulture Maslows hierarchy of needsoProcess of Socializationin handout as well as classoHappens when you get a new job when someone else teaches you how to completeperform set of given tasks1Anticipatory socializationhappens before you get the jobwhat you anticipate about the job you desire2Encounterwhen we get job and we start to learn about the business environment and the rules and duties3Metamorphosiswhen you get a hang of the job4Exitwhen you leaveLecture 2Interviews1OpeningThe incredibly important first step of the interview processInvolves building rapport making a connection an orientation telling the interviewee what the plans of the interview are giving the goals and plans of the interview and motivation important so that the interviewee will answer you truthfully and full heartily2InterviewThe heart of the interview and includes the question and answer portionMust be planned in advancedThe more questions prepared the betterTypes of QuestionsOpenendedno perceived response to question no limit in answerClosedendedquestion prompting a limited response yes or no Questions should not lead people into answering in a certain way Openended questions allow for unlimited responses in which interviewees can discuss and present themselves fully to employers Closeended questions allow for simple verification of information sometimes is followed by a follow up questionQuestions should not be loaded for emotional response3Closingthe finale of the interview process that includes a summary statement that signals the interview is over as well as providing a summing up of the interview and a followup signal letting the interviewee more information we have a few interviews left we will contact you in a few weeks we will contact you within the monthLecture 3PresentationsSteps to Prepare1Audienceknow who your audience is2General Topicex To train To persuade to hire you etc3SpecificExact Purposeself explanatory4Body5IntroConclusion aConclusion has 2 partssummary and closing thoughtbIntro has 4 parts capture attention prove credibility give purpose and give a preview reverse summary6NotesPracticingPrimary and Probing Questions
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