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ISDS 3115 Study Guide - Midterm Guide: High Tech, Multinational Corporation, Carpentry

Information Systems & Decision Sciences
Course Code
ISDS 3115
Carolyn Borne
Study Guide

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Chapter 1.3 The Supply Chain
A global network of organizations and activities that supply a firm with goods and
services is referred to as: a supply chain
Specialized expert knowledge, instant communication, and cheaper
transportation foster specialization and worldwide supply chains.
Competition in the 21st century is no longer between companies; it is between:
supply chains
In general, the supply chain starts with: the provider of basic raw materials
Chapter 1.4 Why Study OM?
A large percentage of the revenue of most firms is spent on which function?
Which of the following is NOT one of the four reasons that we study OM?
We want to understand what marketing managers do.
Chapter 1.6 The Heritage of Operations Management
The father of scientific management is: Frederick W. Taylor
The person who introduced standardized, interchangeable parts was:
Eli Whitney
The person who believed that management must do more to improve the
work environment and processes so that quality can be improved was:
W. Edwards Deming
Shewhart combined his knowledge of statistics with the need for quality
control and provided the foundations for statistical sampling in quality
Which of the following does NOT contribute to OM?:
Unsystematic processing of data
Chapter 1.7 Operations for Goods and Services
The service sector constitutes what percentage of employment in the
United States?: Between 80% to 90%
The economic activities that typically produce an intangible product are
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referred to as: services
Which of the following is NOT a characteristic of services?:
Standardized Product
Which of the following organizations does NOT belong to the service
sector?: Ford Motor Company
Chapter 1.9 Current Challenges in Operations Management
Which of these statements accurately captures a current trend in
operations?: Rapid production development
What is the goal for mass customization?
The goal is to produce customized products, whenever and wherever
Which of the following is NOT one of the reasons operations managers
want to work with their supply chains to viciously cut inventories at every
level?: Inventory provides safety against higher-than expected demand.
Which of the following trends is NOT part of the exciting OM challenges
currently facing operations managers?: Local focus
Chapter 1.10 Ethics, Social Responsibility, and Sustainability
Which of the following is NOT considered to be a stakeholder?
Chapter 2.1 A Global View of Operations and Supply Chains
Which of the following countries is NOT a member of the EU?: Uruguay
The stated purposed of NAFTA is to:
Phase out all trade and tariff barriers among Canada, Mexico, and the U.S.
Which of the following is NOT a reason why domestic business operations
decide to change to some form of international operation?:
Attract and retain local talent
Which one of the following statements is incorrect regarding globalization
and globalization strategies?
Globalization strategies could simplify the operations manager's job
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Chapter 2.2 Developing Missions and Strategies
A strategy is: an action plan to achieve a mission
Which of the following statement is incorrect about the mission?
Each functional area within the firm may develop its own strategy, but not
its own supporting mission.
Which of the following is NOT one of the three strategic approaches to
competitive advantage?: innovation
Which of the following is the purpose or rationale for an organization's
existence?: mission
Chapter 2.3 Achieving Competitive Advantage Through Operations
The text provides three primary strategic approaches (differentiation, cost,
and response) for achieving competitive advantage. Provide an example of
each. Support your choices.
Choose the correct example of differentiation and its explanation below.
Safeskin, as it’s number one in latex exam gloves that were designed to
prevent allergic reactions
Choose the correct example of cost leadership and its explanation below.
Wal-Mart, as it has low overhead and huge buying power to pressure its
suppliers into concessions
Choose the correct example of response and its explanation below.
Johnson Electric, as it competes on speed-speed in design, production,
and delivery
Within the food service industry (restaurants that serve meals to
customers, but not just fast food), find examples of firms that have
sustained competitive advantage by competing on the basis of (1) cost
leadership, (2) response, and (3) differentiation. Cite one example in each
category; provide a sentence or two in support of each choice. (Hint: A "99
cents¢ menu" is very easily copied and is not a good source of sustained
Choose the correct example of differentiation and its explanation below.
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