PSYC 3050 Study Guide - Final Guide: Job Satisfaction, Role Conflict, Emotional Exhaustion
Document Summary
Stress- any force that puts a psych or physical function beyond its range of stability. Strain- undesirable personal outcomes that result from stressful experiences. Sources of stress -> organizational stress (fueled by coping strategies)-> strain. Physiological changes (blood pressure, chest pains, heart rate, etc) Intrinsic factors such as perceived control play a significant role in creating stress. Role variables such as role ambiguity and role conflict also create stress. Role conflict- derive from inconsistent expectations, mixed messages and mixed signals from a superior. Interpersonal relationships with supervisors and co-workers also give rise to stress. Career development and change can lead to more responsibility which equals stress. 21st century organizational stressors and how to deal with them. Team culture: be prepared for and accept empowerment. Downsizing: be aware of rumors, but don"t let them overcome you. Work hard and creatively to prove your worth to your organization. Diversity: become more aware of your own values and prejudices.
