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Chapter 4

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PSYC 3050
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Chapter4CriterionMeasurementLooking at what makes an organization perform well Performance is what we are really talking about A defining and measuring performance criterion is difficult because of its multidimensional nature and various purposes Some suitable criteria for one organization decision may not be for another There is no one criterion that can adequately measure all performance psychology teaches us that behavior is complexso is performance DefiningCriterionCriteriaevaluative standards that can be used as yardsticks for measuring employees success or failure most typical criterion in IO is performance The uses of criterion include those to appraise employee performance validate a selection battery and make layoff decisions Poor choice of criteria can be very problematic for an organization Ultimate criterion is the discoverable criterion It includes everything that defines job performance and is an abstract concept It is very complex and never completely accessible Thorndike 1949We try to do our best but we end up getting the actual criterion The ultimate criterion is the goal but the actual criterion is our best representation of the ultimate and what we use in reality We want there to be as much overlap as possible between the ideal and the actualWe choose those elements that seem most important and keep cost and measurement in mind as well FundamentalCriteriafortheCriteriaRelevancedegree to which actual criterion relates to ultimate criterion the overlap Criterion deficiency is the stuff in the ultimate measure but not included in the actual measure Criterion contamination is the stuff measured by actual criterion that is not part of the4 ultimate criterion The major cause of contamination is measurement bias Reliabilitycriterion that is largely unreliable is not usefulSensitivitymust be able to discriminate between effective and ineffective employeesPracticalityextent to which criterion can and will be used by decision makers Fairnessextent to which employees perceive criterion as just and reasonableTwo major components of the criterion problem includeMultiple Criteria vs Composite CriteriaoTraditional view used to be that performance is a singular unidimensional thing
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