Study Guides for Hospitality Management at Pennsylvania State University (PSU)

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PSUHM 329Professor KimSpring

HM 329 Study Guide - Final Guide: Pastry Chef, Maillard Reaction, Caramelization

OC16347822 Page
7 Jun 2018
0
1 gallon = 4 quarts = 8 pints = 16 cups=8 ounces. =budgeted cost per meal x projected # meals. Expense=desired profit total sales/# guests served=check
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PSUHM 442Professor ClietteSpring

HM 442 Study Guide - Midterm Guide: Servicescape, Convenience Store, Taco

OC16347825 Page
7 Jun 2018
0
Risks incurred by describing services in words alone: The next month the supervisor wonders why this housekeeper is using many more packets of toiletri
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PSUHM 442Professor ClietteSpring

HM 442 Midterm: HM 442 Exam

OC16347823 Page
7 Jun 2018
0
The focus of this chapter is on the perceived service box in the gaps model. Satisfaction: broader concept that includes perceptions of situational fac
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PSUHM 380William KiddSpring

HM 380 Study Guide - Midterm Guide: Breakfast, Embezzlement

OC16347823 Page
7 Jun 2018
0
What are ways to conserve water in a hotel. Low flow toilets, low flow showerheads, towel reuse programs. Natural gas, electricity, steam, water and se
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PSUHM 380William KiddSpring

HM 380 Study Guide - Midterm Guide: Swot Analysis, Preventive Maintenance, Revpar

OC16347823 Page
7 Jun 2018
0
The greatest difference between full-service and limited service hotels. Occupancy rate = number of rooms sold / rooms available x 100. Term that refer
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PSUHM 365Michael Tews Fall

HM 365 Study Guide - Final Guide: Transformational Leadership, Job Satisfaction, Educational Equity

OC163478218 Page
7 Jun 2018
0
What are challenges of evaluating employees based on objective measures: numbers you can measure, for example financial performance, sales, etc, should
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PSUHM 365Michael Tews Fall

HM 365 Study Guide - Midterm Guide: Extraversion And Introversion, Situation Two, Conscientiousness

OC16347829 Page
7 Jun 2018
0
What are the needs and values of these different crewmembers: managers, mechanical no emotion, like a robot, very hands off, going through the motions.
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PSUHM 365Michael Tews Fall

HM 365 Study Guide - Midterm Guide: Educational Equity, Expectancy Theory, Procedural Justice

OC163478212 Page
7 Jun 2018
0
Explain how the estimate is derived: people are complex; the world is complex, of organizations see a connection between ob and company success, make m
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