[SCM 301] - Midterm Exam Guide - Ultimate 17 pages long Study Guide!

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6 Feb 2017
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SCM 301
MIDTERM EXAM
STUDY GUIDE
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1. Supply chain stages
a. There is no “standard” supply chain
i. Each SC is unique and dynamic
b. The customer is an integral part of the supply chain
c. Flows go in both directions
d. Supply chains are more accurately supply networks
i. Nodes = stages or work sites
ii. Links = movements
2. Supply chain networks
a. SC consists of all stages involved (either directly or indirectly) in fulfilling
customer requests.
b. More than one “player” can be involved in each stage of a supply chain.
c. “Players” can be skipped in moving through a SC
d. Responsiveness = speed
3. SC Stages: The Hershey Company
a. Hershe has 4 main distribution centers, but services 100s of customer
distribution centers
b. Customers wants differ region to region and nation to nation
i. Domestic
ii. Overseas
iii. Regional
iv. Seasonal
v. Price sensitive
vi. Quality sensitive
c. There are many players in a supply chain and each chain is dynamic and
different
i. The purpose of supply chain management is to ensure the smooth,
integrated flow of good and services, information and cash and to provide
value to the customer. The supply chain can provide a competitive
advantage
4. The supply chain processes SCOR
a. supply/demand planning and management
i. Balance supply and demand
ii. Balance efficiency and responsiveness
iii. Balance resources with requirements
iv. Align supply chain with strategic and business plans
v. Manage performance, data collections, inventory, capital assets, etc. to
reach the firm's goals
vi. establish/communicate plans with supply chain partners
b. 3 planning levels (decision phases)
i. SC Strategy / design: structuring the supply chain (long term)
ii. Supply chain planning: optimizing the current supply chain (mid term)
iii. Operations / flow-planning: working the current supply chain ( short term
or day to day)
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1. SCOR
a. Plan
b. Enable
i. Manage business rules performance resources, assets, contracts,
regulatory requirements and risk
ii. Incorporate operations management techniques to assist in planning and
managing manufacturing, inventory, sourcing, delivering and return
processes
iii. Use heuristics or “rules of thumb” to assist in framing problems and
decisions
iv. Understand supply chain impacts on balance sheet, income statements,
cash flows and other performances metrics
v. Leverage information technologies as a competitive advantage for the
firm
c. Source
i. Identify need
ii. Conduct make/buy analysis
iii. Select vertical/virtual integration strategies
iv. identify/select supply sources
v. Procure materials and services in a formalized process
vi. Manage supplier networks and agreements
vii. Assess supplier performance/capability
d. Make
i. Selected manufacturing process
ii. Schedule producing activities
iii. Manufacture and test product
iv. Manage inventories (raw materials, WIP, and finished product)
v. Manage performance, equipments, facilities, and production network
vi. Package and stage product
vii. Release product for delivery
e. Deliver
i. Manage customer expectations to ensure that the product meets
customer needs while providing the delivering firms/supply chain with
competitive advantage
ii. Manage the detailed processes in moving from customer order to a
delivered product
iii. Manage value-adding customer services
iv. Manage the movement, storage, and safeguarding of product
f. Return
i. Manage return processes from authorization to disposition
ii. Maange reverse supply chains (recycling)
iii. Minimize resource footprint
iv. Manage return business performance
v. Protects the environment
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