33:620:301 Study Guide - Final Guide: Service Design, Six Sigma, Pdca
5 Jul 2016
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Document Summary
Business improvement creation of an improvement oriented culture and management process that utilizes improvement experts and proven tools. When improvement experts are fully supported by senior management and trained in the use of proven improvement processes, methodologies/tools, they routinely do better. Reasons improvement projects fail? there are a lot of reasons therefore a lot of failures. Experienced in working with business leaders to identify improvement opportunities and establishing effective improvement project management system and training system. Expert and experienced in improvement tools but also experience in training and coaching black and green belts. Black belt expertise in managing multiple successful improvement projects using methodologies and tools. Green belt trained in using methods and tools with successful project completion. 4 step method used for control and continuous improvement of processes. Six sigma uses advanced statistical methods to improve quality by reducing defects by using dmai2c methodology (3. 4 million defects/million opportunities)
