MKTG 372 Study Guide - Final Guide: Organisation Climate, Organizational Culture, Job Satisfaction
Document Summary
522 (oc is descriptive & job satisfaction is evaluative) A system of shared meaning held by members that distinguishes the organization from other organizations. (concerned with how employees perceive the characteristics of an organization"s culture, not whether they like them) Ex: ppl trying to beat out another for a promotion: stability-ppl like to keep things the same not rock the boat. Expresses the core values shared by a majority of the organization"s members. Tend to develop in large organizations to reflect common problems, situations, or experiences faced by groups of members in the same department or location (mini cultures w/in an organization) Core value- the primary or dominant values that are accepted throughout the organization. A culture in which the core values are intensely held & widely shared (should reduce employee turnover cuz it demonstrates high agreement about what the organization represents) Culture"s functions: has a boundary defining role: it creates distinctions b/w 1 organization & others.
