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Study Guide

[CMST 192] - Final Exam Guide - Ultimate 40 pages long Study Guide!


Department
Communication Studies
Course Code
CMST 192
Professor
Mutuah
Study Guide
Final

Page:
of 40
SCSU
CMST 192
FINAL EXAM
STUDY GUIDE
1. Chapter One: Competent Communication
[Chapter Outline: Benefits of Communication Competence,
Communication Myths, Defining Communication, Defining
Communication Competence, Achieving Communication
Competence, Creating a Communication Climate]
Benefits of Communication Competence:
Communication is most what humans do, “It is the foundation of all
disciplines”
Two general reasons to study communication: 1) the social, personal and
workplace benefits of communicating competently 2) the need to improve
our communication w/others
Social Connection: Communicating with Others:
Humans are the social animals; our brains are wired to be social.
Communication is the means by which we establish social connection and
build relationships
The vital importance if social connection is perhaps even more obvious
when you feel the sting of social rejection; negative memories that are
emotional tend to last more than physical pain
Workplace Benefits: Positions, Performance, and Promotion:
Communication skills are critical to landing a job, performing effectively
and receiving promotions in the workplace
Communication Improvement: All Can Benefit:
We only benefit from communication when we believe improvement is
needed
Communication Myth:
A Myth is a belief that is contradicted by fact.
Communication myths can disrupt your ability to improve your
communication knowledge and skills
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