BUS 326 Study Guide - Midterm Guide: Absenteeism, Daniel Goleman, Ob River

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Someone who gets things done through other people in organizations. Strategic objectives that a company"s management establishes to outline expected outcomes and guide employees" efforts. Discussing style: promotes learning through interaction: communication: two-way or multiple-way communications, coaching: manager asks questions and employees eval themselves, decision-making: manager and employee collaborate and work together, recognition: given to employees who express their ideas clearly. Delegating style: promotes learning through empowerment: communication: manager assigns and employees ask follow-up questions, coaching: self-coaching, decision-making: employees do it themselves. They learn by doing: recognition: praise or other rewards given to those produce quality work. Leaders: have people follow them, to inspire and motivate (an original) and directs employees. Managers: have people who work for them, plan, coordinates and organize administrators whom leaders innovate (a copy) 3 types of skills managers need to have: (not all managers have all 3) Human: the ability to work with, understand, and motivate other people, both individually and in groups.

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